Help Center

Frequently Asked Questions

Have a problem with your account transfer to the new LethalHardcore.com site?

Please contact an account transfer specialist at lethal_transfers@empirestores.co.


What payment methods to you accept?

We accept payments via credit cards. VISA, MasterCard, JCP, Diners Club or Discover.


How will the charge appear on my credit card statement?

Your card will be billed as EMPIRESTORE.NET.


I forgot my password, how can I retrieve it?

Click the "Forgot Password?" link found on the login page.


Is Lethal Hardcore Membership site Mobile Friendly?

Our site and our movies are viewable on your PC, Mac, tablet or mobile device. We are fully iPhone, iPad, and android compatible. Take your membership everywhere you go!


Adaptive Video Playback.

The Lethal Hardcore Membership video player will begin playback at the lowest stream rate possible and then based on the your connection, change to the highest stream rate that your connection will support. Conversely, if you connection starts to get slow, the player will switch you to a lower stream rate until your connection speeds back up. All of this is done seamlessly, playback should not be interrupted and changes to the stream rate will not restart playback.


How do I download videos?

The Lethal Hardcore Membership site permits downloads at certain membership levels. Please be sure to sign up for a download eligible level in order to download videos. We also offer streaming only options which are great choices for mobile only users and ROKU users.

If you wish to upgrade to a downloadable level, please contact customer service, as switching a level on the site will not take effect until the level changes at the end of your current term.


What is your Refund Policy?

We do not offer partial refunds for membership fees, your account will remain active until your next billing date at which time it will be deactivated.


How do I cancel my subscription?

We offer a simple cancellation policy. No third party biller to call, no searching through your old emails, for a hidden cancel link. Simply log into you account and click 'My Account'. There you will find a 'Cancel Membership' button. Simply click the button, and fill out a quick survey, and you account will be cancelled on your next billing date. We do not offer partial refunds for membership fees.


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